Return & Refund Policy
At Urban Farmer, we are committed to delivering high-quality, natural products that meet our standards of purity and freshness.
Due to the consumable nature of our products, we do not accept returns once the product has been delivered.
Damaged, Defective, or Incorrect Orders
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery.
How to Raise a Request
To process your request quickly, please share:
- Order number
- Product name
- Clear images of the product and packaging
Resolution Options
After reviewing your request, we may offer:
- Replacement of the product
- Refund (if replacement is not possible)
Refund Process
Approved refunds will be processed within 5–7 business days to your original payment method.
Important Notes
- Products must be unused and in original packaging
- Requests made after 48 hours of delivery may not be accepted
- Slight variations in color, taste, or texture may occur in natural products and do not qualify as defects
Support
For any concerns, please contact:
Email: support@urbanfarmer.co.in