We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Product received in damaged or tampered condition

• Item arrived defective or different from the order

• Original packaging is intact (if applicable to your product type)

• The item has not been used or opened

Damage Inspection & Video Documentation

Upon receiving your parcel, please inspect the package immediately and record a video while opening it. If you notice any damage, tampering, or issues with the product:

• Document the damage clearly in the video by showing the damaged item and packaging

• Send the video to support@urbanfarmer.co.in within 24 hours of receipt

• Include your order number and a brief description of the issue

• We will review your video and determine the next steps for your return

How to Request a Return

To start a return, contact us at hello@urbanfarmer.co.in with:

• Your order number

• Photos or video evidence of damage or issues (as mentioned above)

• Reason for return

Please note that returns will need to be sent to the following address:
24, Chandra Nagar, Behind Asopa Hospital, Gailana Road, Sikandra, Agra, Uttar Pradesh - 282007

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Important Conditions for Returns

We can only process returns for items that are:

• Damaged upon arrival (supported by video evidence)

• Tampered or opened in transit

• Defective or not as described

Unfortunately, we cannot accept returns on sale items, gift cards, or for items that have been used or opened after receipt (unless damaged on arrival).

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as herbal products if unsealed or used)

• Custom or personalized items

• Personal care goods already opened or used

• Sale items and gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we've approved your return, please contact us at support@urbanfarmer.co.in.

Questions?

You can always contact us for any return questions at support@urbanfarmer.co.in